Legal Notice
In accordance with Swiss legislation, in particular the Ordinance on Price Indication (OIP) and the Federal Act against Unfair Competition (UCA), we provide the following information:
1. Seller Information
Business Name: The Velvet Room Boutique
Legal Status: Sole Proprietorship
Legal Form: Individual Enterprise
Registered Address:
Rue Centrale 12, 1022 Chavannes-près-Renens, Switzerland
Phone: +41 77 809 18 30
Email: contact@thevelvetroomboutique.com
Currency used on the website: USD (United States Dollars)
Website Hosting Provider:
o2switch
222–224 Boulevard Gustave Flaubert
63000 Clermont-Ferrand, France
Website: www.o2switch.fr
2. Website Activity
The website operated by The Velvet Room Boutique is an online store offering products and accessories for sale.
All orders placed on the website are governed by our Terms and Conditions of Sale (T&C), which are available at all times on the website.
3. Intellectual Property
All content published on the website, including but not limited to texts, images, videos, logos, graphic elements, website structure, and source code, is the exclusive property of The Velvet Room Boutique, unless otherwise stated.
Any reproduction, representation, distribution, or use, in whole or in part, without prior written authorization is strictly prohibited.
4. Personal Data
The Velvet Room Boutique complies with the Swiss Federal Act on Data Protection (nFADP).
Personal data collected through the website, including orders and customer communications, is used solely for commercial and contractual purposes, stored securely, and never shared with third parties without prior consent.
In accordance with applicable law, you have the right to access, rectify, and delete your personal data.
For any request, please contact: contact@thevelvetroomboutique.com
5. Secure Payments
Payments made on the website are processed through secure and certified payment providers.
All transactions are protected by SSL (Secure Socket Layer) encryption.
Payment information is never stored on our servers.
6. Shipping and Returns
Shipping area: Switzerland only
Shipping fees: Free shipping
Order processing begins on the date the order is placed. Orders are generally prepared within 1 to 2 business days (Monday to Friday).
Order cut-off time: 2:00 PM (GMT+1, Zurich time)
Once the order has been processed, shipping is carried out within 3 to 7 business days.
Customers benefit from a 14-day return period from the date of receipt of the products, in accordance with our Return and Refund Policy.
7. Liability
The Velvet Room Boutique makes every effort to ensure that the information provided on the website is accurate and up to date. However, no guarantee is given regarding completeness or accuracy.
The Velvet Room Boutique shall not be held liable for technical issues, temporary service interruptions, errors or omissions, content of external websites accessed via links, or improper use of the products or information.
8. Dispute Resolution and Mediation
In the event of a dispute, customers are invited to contact us first in order to seek an amicable solution.
If no agreement is reached, a recognized Swiss mediation body may be contacted, such as the Fédération Romande des Consommateurs (FRC).
9. Applicable Law and Jurisdiction
These legal notices are governed by Swiss law.
Any dispute related to the use of the website shall be subject to the competent courts of the Canton of Vaud, unless mandatory legal provisions provide otherwise.
Contact
The Velvet Room Boutique
Rue Centrale 12, 1022 Chavannes-près-Renens, Switzerland
Email: contact@thevelvetroomboutique.com
Phone: +41 77 809 18 30