We currently ship throughout Canada. Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.

Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and holidays. During peak seasons or promotions, processing may take slightly longer.

Yes. We offer free shipping on all orders, with no minimum purchase.

After your order is processed (1–2 business days), transit time is typically 3–7 business days (Monday to Friday). Estimated total delivery time is 4–9 business days.

Our order cutoff time is 5:00 PM (Calgary time). Orders placed after the cutoff may begin processing the next business day.

No. We do not ship to PO Box addresses or restricted areas. Certain items may also be subject to shipping restrictions depending on Canadian regulations or carrier policies.

If your package is lost or damaged in transit, contact us immediately at contact@thevelvetroomboutique.com. We will work with the carrier to investigate and find a solution as soon as possible.

We have a 30-day return policy. You have 30 days after receiving your item to request a return. Items must be unworn, unused, with tags, and in their original packaging, and you’ll need proof of purchase.

If your return is accepted, we’ll provide a return shipping label and instructions. Once we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days. For exchanges, return your item first, then place a new order.

We accept American Express, Visa, Mastercard, and Discover. All prices and amounts are listed in Canadian Dollars (CAD). Our checkout uses SSL encryption for security, and we do not store full credit card numbers.