This Privacy Policy describes how The Velvet Room Boutique (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website or make a purchase. By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Data Controller
The data controller responsible for processing personal data is:
Business Name: The Velvet Room Boutique
Address: Rue Centrale 12, 1022 Chavannes-près-Renens, Switzerland
Email: contact@thevelvetroomboutique.com
Phone: +41 77 809 18 30
2. Information We Collect
When you interact with our website, we may collect the following categories of personal data:
- Identification data: full name, billing and shipping address, phone number, and email address.
- Account data (if applicable): username and password.
- Transaction data: order history, payment method, and invoice details.
(We do not store credit card details; all payments are processed securely by third-party payment providers.) - Technical and usage data: IP address, browser type, operating system, device information, pages visited, and date and time of access.
- Communication data: messages sent via contact forms, email, or other communication channels.
3. How We Use Your Data
We use your personal data for the following purposes:
- To process and deliver your orders.
- To provide customer support and respond to your inquiries.
- To send important service-related communications (order confirmations, shipping updates, etc.).
- To improve our website functionality, user experience, and services.
- To comply with legal and regulatory obligations (accounting, taxation, fraud prevention).
- With your consent, to send marketing emails or promotional offers (you may unsubscribe at any time).
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Performance of a contract (order processing and delivery).
- Compliance with legal obligations.
- Legitimate interests (website improvement, security, fraud prevention).
- Your consent (marketing communications).
5. Data Sharing and Third Parties
We do not sell or rent your personal data.
Your data may be shared only with trusted third-party service providers necessary to operate our business, such as:
- Payment processors (e.g., Stripe).
- Shipping carriers and logistics providers.
- IT and website analytics service providers.
All third parties are contractually bound to confidentiality and data protection obligations.
6. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill orders and provide services.
- Comply with legal, accounting, and tax obligations.
- Resolve disputes and enforce agreements.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access, correct, or update your personal data.
- Request the deletion of your personal data.
- Restrict or object to the processing of your data.
- Request data portability.
- Withdraw your consent at any time (without affecting the lawfulness of prior processing).
To exercise your rights, please contact us at:
contact@thevelvetroomboutique.com
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enable website functionality.
- Improve user experience.
- Analyze website traffic.
- Provide personalized content or advertising, where applicable.
You can manage or disable cookies through your browser settings.
10. International Data Transfers
If your personal data is transferred outside Switzerland or the European Economic Area (EEA), we ensure an adequate level of protection through appropriate legal safeguards, such as Standard Contractual Clauses.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
The Velvet Room Boutique
Email: contact@thevelvetroomboutique.com
Address: Rue Centrale 12, 1022 Chavannes-près-Renens, Switzerland
Phone: +41 77 809 18 30