Last updated: January 29, 2026
At Velvet Room Boutique, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
By using our site, you agree to the practices described below.
Information We Collect
When you interact with our website, we may collect the following types of information:
- Personal Information: Name, email address, phone number, billing and shipping address.
- Order Details: Products purchased, payment method (processed securely), and transaction history.
- Device Information: IP address, browser type, time zone, and how you interact with our site.
This information helps us provide a smooth and secure shopping experience.
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your purchases or inquiries
- Provide customer support
- Improve our website performance and user experience
- Prevent fraudulent transactions and ensure platform security
We do not sell or rent your personal information to third parties.
Payment Security
All payments made on Velvet Room Boutique are processed through secure, encrypted payment gateways. We do not store your full payment card details on our servers.
Sharing Your Information
We only share your data with trusted third parties necessary to operate our business, such as:
- Payment processors
- Shipping and logistics providers
- Website hosting and analytics services
These partners are required to handle your information securely and only for business-related purposes.
Cookies & Tracking Technologies
Our website uses cookies to:
- Enhance your browsing experience
- Remember your preferences
- Analyze website traffic and performance
You can choose to disable cookies through your browser settings, but some features of the site may not function properly.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your personal information
To make any request, please contact us using the details below.
Data Retention
We retain your information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.
Data Protection
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of online transmission is 100% secure.
International Customers
As an online store, Velvet Room Boutique may serve customers globally. Your information may be processed in different countries where our service providers operate, always in accordance with applicable data protection standards.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the revised effective date.
Contact Information
Store name: thevelvetroomboutique
Company Address:
217 Silver Ridge Close NW
Calgary AB T3B 3T3
Canada
Email: contact@thevelvetroomboutique.com
Phone number: +1 647 367 7621
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (Calgary)
Saturday and Sunday: Closed
We aim to respond to your inquiries within 24 hours.