30 days of delivery
Return & Refund Policy
At Velvet Room Boutique, we are committed to ensuring a smooth and transparent shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Return Eligibility
We accept returns within 30 days of delivery.
To qualify for a return, items must meet the following conditions:
- Unused, unworn, and in their original condition
- All original tags, labels, and packaging must be intact
- Accompanied by valid proof of purchase (order confirmation or receipt)
Items that do not meet these criteria may not be eligible for a refund.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Intimate apparel (including underwear and bodysuits)
- Swimwear without original hygiene seals
- Final sale or clearance items clearly marked at the time of purchase
How to Start a Return
To initiate a return, please contact our support team at:
contact@thevelvetroomboutique.com
Please include:
- Your order number
- The item(s) you wish to return
- A brief reason for return (optional)
Once your request is received, we will provide clear instructions on how and where to send your return.
Return Address
Returns are processed through our designated returns facility to ensure accuracy and efficiency.
The correct return address and instructions will be provided after your request is submitted.
Please do not send items back without contacting us first, as this may result in delays or issues with your refund.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
- We recommend using a trackable shipping service, as we are not responsible for items lost in transit
Inspection & Processing
All returned items are inspected within 2–3 business days after being received at our returns facility.
Refunds
Once your return has been received and verified to meet the eligibility requirements:
- A full refund will be issued to your original payment method
- Refunds are processed within 2–5 business days after inspection
- Please allow an additional 5–10 business days for the refund to appear in your account, depending on your payment provider
Original shipping fees (if applicable) are non-refundable, unless the return is due to our error.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect:
- Contact us within 7 days of delivery
- Provide your order number and clear photos of the issue
We will resolve the issue promptly by offering a replacement or a full refund at no additional cost to you.
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After this period, orders may already be processed and cannot be modified or cancelled.
Exchanges
To exchange an item, please follow the return process for the original item. Once the return is approved, you may place a new order for the desired item. Contact us for assistance with this process.
Contact Information
Store Name: Velvet Room Boutique
Company Address: 217 Silver Ridge Close NW, Calgary, AB T3B 3T3, Canada
Email: contact@thevelvetroomboutique.com
Phone: +1 647 367 7621
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Calgary Time)
Saturday – Sunday: Closed
We aim to respond to all inquiries within 24 hours on business days.
Our Commitment
As a boutique retailer, we value transparency, fairness, and customer satisfaction. Every return is handled with care to ensure a reliable and trustworthy experience for all our customers.