Shipping policy

 

At Velvet Room Boutique, we are committed to delivering your order in a clear, reliable, and transparent manner. This Shipping Policy outlines how orders are processed, shipped, and delivered to ensure a smooth shopping experience.

 

 

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

 

Once your order has been processed, you will receive a confirmation email with your shipping and tracking details.

 

During peak periods, processing times may be slightly extended. If this occurs, we will notify you promptly.

 

 

We proudly ship to Canada. Estimated delivery times are:

 

Transit day: 3–5 business days

 

Total Estimated Delivery Time:

Orders typically arrive within 4–8 business days, including processing and shipping.

 

Please note that delivery times are estimates and may vary slightly due to customs procedures, local courier operations, or unforeseen delays.

 

 

We offer flat-rate shipping of $5.99 worldwide.

All shipping costs are clearly displayed before completing your purchase.

 

 

 

We work with trusted international logistics providers and local delivery partners to ensure safe and reliable delivery. The specific carrier used may vary depending on your location.

 

 

Once your order has shipped, a tracking number will be sent to your email address.

 

Tracking updates typically become active within 1–3 business days after shipment.

 

If you experience any unusual delays, our support team is always available to assist you.

 

 

While we strive to meet all estimated delivery timelines, delays may occasionally occur due to:

 

Customs inspections

Public holidays

Weather conditions

Courier disruptions

 

While these factors are outside our control, we will actively assist in tracking your order and resolving any issues.

 

 

Please ensure that your shipping details are accurate at checkout.

 

Velvet Room Boutique is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, please contact us within 12 hours of placing your order so we can make corrections.

 

 

If your order is significantly delayed or appears lost:

 

Contact us at contact@thevelvetroomboutique.com

Include your order number and tracking details

 

We will investigate with the carrier and ensure a satisfactory resolution. If a package cannot be recovered, we will offer a replacement or full refund.

 

 

In some cases, items in your order may be shipped separately to ensure faster delivery. You will receive tracking details for each shipment.

 

 

Orders are shipped from our partnered fulfillment centers based on product availability to ensure efficient and timely delivery.

 

 

International orders may be subject to customs duties, import taxes, or other fees determined by your country’s regulations. These charges, if applicable, are the responsibility of the customer.

 

 

Store Name: Velvet Room Boutique

Address: 217 Silver Ridge Close NW, Calgary, AB T3B 3T3, Canada

Email: contact@thevelvetroomboutique.com

Phone: +1 647 367 7621

 

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM (Calgary Time)

Saturday – Sunday: Closed

 

We aim to respond to all inquiries within 24 hours on business days.

 

 

At Velvet Room Boutique, we prioritize transparency, reliability, and customer satisfaction. Every order is handled with care, and we are committed to ensuring your products arrive safely and within the expected timeframe.