OVERVIEW
Welcome to thevelvetroomboutique. The terms “we”, “us” and “our” refer to thevelvetroomboutique. We operate this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”).
Our store is powered by WooCommerce and hosted by o2switch, which enable us to provide the Services to you.
The following Terms of Service describe your rights and responsibilities when you use our Services.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence.
To use our Services, you may be required to provide certain information such as your email address, billing details, payment information and shipping address. You agree that all information provided is accurate, complete and up to date.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your device. You agree to accept responsibility for all activities that occur under your account.
We reserve the right to refuse service, terminate accounts or cancel orders at our sole discretion.
SECTION 2 – OUR PRODUCTS
We make every effort to display as accurately as possible the colors, images and descriptions of our products. However, we cannot guarantee that your device’s display of any color will be accurate.
We reserve the right to modify or discontinue any product at any time without notice. We may also limit the quantities of any products that we offer.
All product descriptions and pricing are subject to change at any time without notice.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase a product. We reserve the right to accept or decline your order at our discretion.
An order is not considered accepted until we confirm it by email and receive full payment.
We reserve the right to cancel or refuse any order for any reason, including suspected fraud or unauthorized transactions.
Your purchases are subject to our Refund Policy.
You confirm that your purchases are for personal use only and not for resale.
SECTION 4 – PRICES AND BILLING
Prices displayed on our website are subject to change without notice.
The price charged for a product will be the price in effect at the time the order is placed and will be stated in your order confirmation email.
Unless otherwise stated, prices do not include shipping fees, customs duties, import taxes or other additional charges.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
You represent and warrant that:
- The payment information you provide is accurate and complete.
- You are authorized to use the payment method provided.
- You will pay all charges incurred at the listed prices, including shipping and applicable taxes.
We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.
SECTION 5 – SHIPPING AND DELIVERY
All delivery times are estimates and are not guaranteed.
We are not responsible for shipping delays caused by carriers, customs, or events beyond our control.
Once an order has been transferred to the shipping carrier, the risk of loss passes to you.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website, including text, graphics, logos, images, product descriptions and design, is the property of thevelvetroomboutique and is protected by applicable intellectual property laws.
You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the website without our prior written permission.
Unauthorized use of this website may result in legal action.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools over which we have no control.
You acknowledge and agree that we provide access to such tools “as is” and without warranties of any kind.
Any use of optional third-party tools is entirely at your own risk.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites that are not affiliated with us.
We are not responsible for examining or evaluating the content or accuracy of third-party websites and we do not assume any liability for third-party materials or websites.
Accessing third-party websites is done at your own risk.
SECTION 9 – PLATFORM AND HOSTING
Our store is powered by WooCommerce and hosted by o2switch.
All purchases made on this website are transactions directly with thevelvetroomboutique.
WooCommerce and o2switch are not responsible for any products, services, transactions, or disputes between you and thevelvetroomboutique.
SECTION 10 – PRIVACY POLICY
All personal information collected through our Services is subject to our Privacy Policy.
By using our Services, you consent to the collection and use of your information in accordance with our Privacy Policy.
SECTION 11 – FEEDBACK
If you submit feedback, reviews, suggestions or other content to us, you grant us a worldwide, royalty-free, perpetual license to use, reproduce and publish such content.
You are responsible for the accuracy and legality of any content you submit.
SECTION 12 – ERRORS AND INACCURACIES
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
We may cancel orders if any information is inaccurate.
SECTION 13 – PROHIBITED USES
You may not use our website:
- For any unlawful purpose.
- To violate any laws or regulations.
- To infringe upon our intellectual property rights.
- To transmit malicious code or viruses.
- To collect personal data of others without authorization.
We reserve the right to terminate your use of the website for violating these Terms.
SECTION 14 – TERMINATION
We may terminate your access to the Services at any time without notice if you violate these Terms.
All obligations and liabilities incurred prior to termination shall survive termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
All products and services are provided “as is” and “as available” without warranties of any kind.
We do not guarantee uninterrupted or error-free service.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, thevelvetroomboutique shall not be liable for any indirect, incidental, punitive or consequential damages arising from your use of our Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless thevelvetroomboutique from any claims, damages or expenses arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and thevelvetroomboutique regarding the use of our Services.
SECTION 20 – ASSIGNMENT
You may not transfer your rights under these Terms without our written consent.
We may assign our rights and obligations without notice.
SECTION 21 – GOVERNING LAW
These Terms of Service are governed by and construed in accordance with the laws of Canada.
Any disputes shall be subject to the exclusive jurisdiction of the courts of the Canton of Vaud, Canada.
SECTION 22 – CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time.
Your continued use of the website after changes are posted constitutes acceptance of those changes.
SECTION 23 – CONTACT INFORMATION
Store name: thevelvetroomboutique
Company Address: 217 Silver Ridge Close NW, Calgary, AB T3B 3T3, Canada
Email: contact@thevelvetroomboutique.com
Phone number:+ 1 647 3677621
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday:9:00 AM – 5:00 PM (Calgary)
Saturday and Sunday: Closed